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which sentence would a lawyer use to create a friendly tone ? a.My experience does not include such events. b.to act in this manner is not at all proper . c.it cannot be that one would allow this situation to continue d. you know these kinds of things just makes me shake my head and wonder ?

Writing
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At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus. Itaque earum rerum hic tenetur a sapiente delectus, ut aut reiciendis voluptatibus maiores alias consequatur aut perferendis doloribus asperiores repellat.

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i thinking the answer is b?
B would work, but I'm thinking C would also work.
A would make the listener think that the lawyer isn't experienced enough to handle their case. B is far too formal and sounds harsh rather than friendly. C is also extremely formal and difficult to understand by laymen. D is by far the least formal, lets the listener know the lawyer has dealt with cases like these before, and allows an opening for the listener to agree and connect on a deeper level with the lawyer. Therefore I believe the best answer is D.

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D, no doubt

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