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Tomas.A

  • 2 years ago

I am not sure how warnings and suspends works but I have seen a lot users asking why did I get warning/suspension, so you should make that it would tell it explicitly pointing to particular question, answer, chat phrase.

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  1. farmdawgnation
    • 2 years ago
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    So, we've discussed this functionality before. We're pretty much of the opinion that any users who have questions about why they received a suspension should email our abuse email address - like we direct them to in the notification email and message we send them. Our moderator toolkit is barebones for a number of reasons - but chief among them, to me, is that if we need it to work quickly. Taking the time to write out a detailed report and select questions, etc, delays the whole process. We're usually fairly descriptive in our explanations - and are more than willing to elaborate via email if they want more details.

  2. Tomas.A
    • 2 years ago
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    Well I reported some user X and i saw how they complain saying "awww I got warning" then someone asks "why" and that user X says "blabla I got warning because blabla" which is they prediction but it's incorrect (I know real reason) so they may continue doing that thing for which they really received warning/suspension because they think they got it for other thing. And as I know they receive e-mail, so e-mail could be generated automatically which states reason by pointing it out.

  3. shadowfiend
    • 2 years ago
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    Generally if you see people saying stuff like that, they're being deliberately dense. That's the assumption I'm operating under, anyway. As Farmdawg mentioned, we give them clear instructions as to what they can do if they want to know what they did wrong, and we have clear warnings.

  4. FoolForMath
    • 2 years ago
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    Yes warning system do notify the reason. You will also be notified via email, here is the one I had received: "Your OpenStudy user foolformath has been issued a warning: This is a test warning to isolate message problems on the server. If you feel this was in error or have any questions, please contact abuse@openstudy.com."

  5. Tomas.A
    • 2 years ago
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    I am pretty sure they didn't tell deliberately, because they mentioned another reason for which they could get warning but they did get for another because as I said I know for what they received warning/suspension. And in example which was given by foolformath it's not shown fro which phrase for which phrase that test warning was issued. If it says, "please do not use inappropriate language" it's not absolutely clear and yeah they can email you but what if they don't care?

  6. FoolForMath
    • 2 years ago
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    farmdawgnation, issued me two warning with my consent to identify the reason for which I was not receiving any notification.

  7. farmdawgnation
    • 2 years ago
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    Tomas, honestly we're pretty available to answer questions in chats and on-site. Additionally, they can ask any other user that's been around the block "hey, what's this deal with a warning about inappropriate language" (or whatever other warning they receive) and get a fairly accurate answer. Providing a link to the offending content is useless most of the time because we often delete it shortly after issuing the warning anyway. That said, if they don't care enough to clarify their understanding of the reason they received the warning - then there's a good chance they don't care about the rules at all, and that they would continue to break violate the CoC even *if* we specified an example. Some people just don't care.

  8. FoolForMath
    • 2 years ago
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    I agree with farm, just to add the email explicitly says "If you feel this was in error or have any questions, please contact abuse@openstudy.com" so they can always use it.

  9. farmdawgnation
    • 2 years ago
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    Yeah, we may consider adding that to the alert dialog, too, like we recently did for suspensions.

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