## e.mccormick one year ago Ambassadors Training Session 1 for Cohort 4.

1. e.mccormick

Hey new people! @horsegirl27 @EclipsedStar @Holly00d1248 @iGreen @KyanTheDoodle @Whitemonsterbunny17 @geekfromthefutur @iYuko A little house keeping first. You should have received an email about joining the OpenStudy User Advisory Counsel on Yammer. You need to do this ASAP. If you did not get the email, we used for the ambi application... which I hope is an active email for each person. Remember this: What you say and read on yammer is $$\bf\color{red}{\underline{NOT}}$$ for repetition on OpenStudy. We discuss all sorts of things there, even problems with users, and it is not meant to be heard about here. This gives us a safe place to discuss issues without accidentally offending users on OpenStudy. Also, need to get you into the Ambassadors group on there. Note the plural. That is the official Ambassadors area. However, some people made an Ambassador (singular) group and it still floats around. That is NOT the official group. Now for the training part. This particular session, I made a video for. There are a few layers to the video. What you see, what I say, and some notes on the screen at different points are actually related to the same topic, but coming at it in different ways. http://www.youtube.com/watch?v=5x-sT8eZo6o I also did a transcript for it: http://assets.openstudy.com/updates/attachments/5326a704e4b06a39f86211dc-e.mccormick-1395042283167-ambitrainingsession1v1.pdf This talks a bit about business culture. This is an important concept when you are fitting in to an organization, like being an OpenStudy Ambassador. The same applies to fitting in at a new school, job, etc. There is always a culture to your environment and the active recognition of it, the rules it adheres by, and how to fit in better are important skills to learn. The specific task for helping you achieve this goal on OpenStudy is the active examination of the rules of the site. Be sure to do the assignment at the end of the video. Replies to it are to go in this post.

2. just_one_last_goodbye

~stalks and goes into training~

3. just_one_last_goodbye

@e.mccormick might wanna fix that transcript http://prntscr.com/7ezsrn

4. EclipsedStar

^ True, I got the same result from the pdf.

5. geekfromthefutur

So what about this yammer thing. I typed in yammer.com and it came up with a person work site

6. geekfromthefutur

@e.mccormick

7. geekfromthefutur

@Compassionate

8. EclipsedStar

There's a link on the email @geekfromthefutur

9. geekfromthefutur

Thats the thing i didnt c it

10. geekfromthefutur

Yea, because they need to send me one or something. Im looking at my emails and i dont see anything from yammer

11. geekfromthefutur

wait nvm i see it

12. horsegirl27

Good, because it was sent to the email you sent in on your application.

13. iYuko

So, post the assignment here? @e.mccormick

14. jagr2713

Wasent tagged lol

15. EclipsedStar

Yes, @iYuko I'm working on it at the moment...lol

16. iYuko

Were you picked to be an Ambassador? @jagr2713

17. EclipsedStar

Yeah he was.

18. jagr2713

hmm weird

19. iYuko

@e.mccormick Summary: The CoC is basically a set of rules for openstudy. Violating these rules will result in a punishment. Every user on OS has agreed to abide by these rules. The TaC on the other hand, are a set of 'laws' or a 'contract.' It shows your rights, what you can and cannot do. You also agree to these rules.

20. EclipsedStar

If you don’t mind, I added some comments in my summaries… xD $$\bullet$$ Code of Conduct summary: The Code of Conduct basically overviews the main key points located in the Terms and Conditions, and is somewhat more referenced by users as it is shorter and is organized by bullet points (therefore keeping it simpler than the more grammatical Terms page). Three pledges are included in bold and larger font which usually catches the viewer’s’ attention first: the pledge. Be nice to fellow users, answers should not be just handed out, and to thank others for volunteering their time to help. The learning process is then pointed out again, with the point that one should guide the asker to the answer, with the asker understanding the process. Copy and pasting questions should also be avoided, and questions should be stated by the asker clearly. Then there is another repetition of how direct answers are to be avoided. Spamming comes next. Posting too many questions within a small period of time, questions that aren’t related to a subject, replying to a post that isn’t relevant, chat messages that are repetitive, and filing false abuse reports are all considered spam. Being offensive should be avoided, and examples of it are insulting (otherwise discouraging) others, cursing and bypassing filters, hitting on others (I see this as “online dating”), soliciting any type of contact information, and any forms of racism. Gaming the system, such as medal parties (posts designed to increase one’s medal(s) counts), gaining unearned medals by cooperating with friends doing vice versa, and artificially inflating the SmartScore are also mentioned as not tolerable. There is a reminder included that OpenStudy is a transparent site where others can openly view posts, chat comments, etc. and that any School’s Honor Code also applies to this site. The CoC also states the moderators (evil overlords!). Purple usernames of justice that keep the site flowing with positive users. It advises to hear what the moderators say if you are contacted and be polite, to not bypass any suspensions, creating new accounts to bypass a suspension is not allowed, and that abuse@openstudy.com can be contacted if you are ever permanently banned or are suspended and want to overview why. Finally, there is a final note welcoming anyone reading it and thanking the user for being positive (which I like). ~I have an inquiry here, about the part about asking multiple questions. I believe that there is a time countdown pop-up when one closes a question and they cannot immediately post a question the second after they close a question. If so, why was that rule included if it can’t be bypassed? $$\bullet$$ Terms and Conditions summary: The Terms and Conditions is more information-packed and is heavily worded. It includes all your legal rights, obligations, and the site’s limitations. For eligibility to be on this site, one must be at least 13 years of age. The Registration Data and Account Security states that information of an account, passwords, and being responsible for a user’s actions must be maintained. A limited licence (commercial use of the site) is explained. Trademarks of the site (logos, headers, etc.) are not to be used without permission from the Company. The User Conduct (which makes up the bulk of the TaC) explains in-depth about what the CoC points out factors that are not allowed, including giving out personal identifying information, any unlawful manners targeted to any user through this site, any hacking whatsoever, uploading content that could lead to copyright issues, being disrespectful to others, creating multiple accounts, impairing the site in any way, soliciting outside links, impersonating others, and any private contact information. Users are solely responsible for any uploads that they make (names, images, music, etc.). Using others’ work and claiming it as yours is not allowed, and Copyright Complaints follow after the in-depth explanations. In accordance with the Digital Millennium Copyright Act, you can report any posts that seem to violate the copyrights of another person. One’s account can be terminated if this rule is not followed as stated in the Repeat Infringer Policy. Disclaimers state that maintenance can make the site temporarily unavailable and that they are not responsible for any errors and technical malfunctions. Termination of an account can be decided if one is under 13 or is under 18 but is not in high school or college. The Anti-Cheating Policy is given a special section of its own. It states that a School’s Honor Code also applies to this site and that any help given in tests, exams, and finals are prohibited. There are users on this site that are teachers, parents and adults that monitor the site, and any user that is caught cheating will be suspended immediately. Then it ends with “I agree to abide by the AntiCheating policies.” (nice touche there!) ~Question regarding the “Governing Law, Venue and Jurisdiction” section (not really important to me but I’m curious)…Would that really also apply to other users internationally? It mentions the federal courts of California.

21. geekfromthefutur

My summary read the Coc and Tac. I will follow the rules of the CoC and become a great dark lord one day lol

22. jagr2713

23. jagr2713

And did you guys get invited to yammer?

24. EclipsedStar

I've seen Horsegirl and WMB on yammer already

25. jagr2713

Hmm

26. e.mccormick

27. e.mccormick

@EclipsedStar The bump limit seems to have issues in the past when they made the rules, but these days it is not as abused. So it was put in the original rules and is even one of the default warning/suspend messages! "Please don't just close and repost the same question in order to bypass the bump time limits. If you original question needs more explanation then it is better to just ask for an explanation rather than close it and repost again. This is considered spamming and will lead to suspension if continued. Thank you." Legal venues are defined for legal reasons. They make it so that a person who uses the site, no matter where they are, understands what laws apply. It also means that OS can't be sued in some odd country for violating their laws because all the users agree in advance to be ruled under a specific jurisdiction. @jagr2713 Direct answers is a bit touchy. The best thing to have happen is an interactive tutoring session. A detailed answer, with explanations about the steps, is the supposed to be the absolute minimum. However, there are even moderators that break that... which does make it confusing. Wrong section is still spam. It is just more polite not to call someone a spammer. Preetha has clarified that things like WTF or FU or sh*t and so on are all violations of this section and she will support any moderator that suspends people over this. Vulgar language is a hot button topic with her and she sees suspensions of a month long as absolutely fine solutions to this abuse. Medal parties are hard to detect and moderators have no tools to deal with them... so this is one of the parts of the system that is more vulnerable to abuse. If someone is under age, as in asking pre-algebra math or says hey are 12 or whatever, then report it. Otherwise, it is not the job of ambassadors to try and enforce things. The real issue is simple. OpenStudy does not have COPPA compliance, so if they allow users under 13 on, they can be fined $16,000 per user. Companies have been filed millions of dollars for COPPA violations. That would basically erase OpenStudy. So, when an age violator is found, they need to be removed for the good of the site. We really don't need users to have tons of accounts. The only exception I have seen is that the Admins told the moderators that the section does not apply to them. As for tests, I find that if you do tutoring and let them work things out, people doing homework will not mind. They are learning. People doing tests tend to want answers only, which can then be reported. 28. just_one_last_goodbye @e.mccormick Shouldn't OS let there be less time to bump in math? Like I can only bump once since so many questions come in 29. e.mccormick The bump limit changes with the number of times it is bumped. 30. KyanTheDoodle I would say something, but it seems that these precious few stated all of my concerns all ready. :D 31. jagr2713 lol 32. Whitemonsterbunny17 $$~~~~~~~~~~~~~~~~~~~~~~~~~~\Large\mathbb{\color{blueviolet}{Summary~of~the~CoC~and~TaC}}$$ $$\Large\mathbb{\color{blueviolet}{Code~of~Conduct:}}$$ $$\bf\color{red}{ALL}$$ users must be $$\bf\underline{\color{lime}{nice~to~others}}$$, $$\bf\underline{\color{lime}{giving~help~rather~than~answers}}$$, and $$\bf\underline{\color{lime}{thankful~for~the~help~they~receive}}$$. $$\bf\color{red}{Do~not}$$ ask for or give direct answers, as this violates the learning process, which in turn, cuts the asker (and answerer) from benefiting from gaining more knowledge (concerning the asker), and from the opportunity to be a part of and watch another grow (for the answerer). $$\bf\color{orange}{Also,~refrain~from}$$ copying and pasting your questions, as your helper takes time out of their day (or night) to thoroughly explain to you and guide you to your answer, you should be able to take the time to type out your question and actively participate as well. $$\bf\color{yellow}{Do~not}$$ open questions that are not related to the topic you are posting in, repeatedly post the same message in chats, post replies that are irrelevant to the topic the question concerns, post "questions" that are not really questions, and\or falsely report a user repeatedly, as doing so is considered as spam and detracts others from being able to enjoy OpenStudy the way it was intended to be. $$\bf\color{lime}{Refrain~from~being~offensive~inappropriate, and/or~creepy}$$, or in other words, don't insult or discourage others, curse, use sexual innuendo, and/or inquire others to give you their personal info, as doing such can cause others to become greatly disturbed and/or upset and could be the cause of their wanting to discontinue further use of OpenStudy. $$\bf\color{cyan}{Do~not~game~the~system}$$ by "medal spamming" yourself with alternate accounts (which is also a part of gaming the system and is forbidden), creating or participating in medal parties, or inflating your score by using any other strategies, as doing so devalues the process of rewarding yourself and others from all of your hard work and dedication to OpenStudy and its users. $$\bf\color{blue}{Respect~the~Moderators}$$, especially when you violate OpenStudy's terms, as showing such respect shows your maturity and may keep you from getting into any further trouble. The Moderators work hard to keep OpenStudy at its best so that everyone can continue enjoying OpenStudy, so it is critical to treat them with respect. $$\Large\mathbb{\color{purple}{Terms~and~Conditions:}}$$ $$\bf\color{blueviolet}{You~must~be~at~least~13~years~of~age}$$ in order to join OpenStudy, as it is the law. $$\bf\color{magenta}{Don't~share~your~account~information}$$, such as your email and password with anyone else, and know that you must keep any information you provide to the company completely accurate, and inform the company if any changes to your information must be made. Note that any activity on your account is your responsibility. $$\bf\color{red}{All~content~here~is~owned~by~the~company}$$, and any attempts to modify and/or copy any of OpenStudy's content without the company's consent is illegal. $$\bf\color{orange}{Do~not~post~anything~that~is}$$ deemed illegal, vulgar, sexist, racist or any other form of inappropriate content. $$\bf\color{yellow}{You~must~comply~with~}$$ the Anti-Cheating Policy and your school's honor code. If you violate these terms, necessary action will be taken against you. $$\bf\color{lime}{Do~not~post}$$ questions from tests or exams, as this violates both your school's honor code and OpenStudy's Anti-Cheating Policy, and can be easily searched for by your educators as evidence of cheating. 33. horsegirl27 $$\huge\cal\color{hotpink}{CoC~and~TaC~summary:}$$ Users must be friendly and helpful to one another and should not give out direct answers, but instead help guide the user to finding it by themselves. You should not ask for a direct answer. ~quick question. What do you say if someone asks for a direct answer? What do you do if someone gives you a direct answer? What do you do if you see someone giving direct answers? (sorry that was multiple questions :P) Take time to type out the question and what you are having problems with. ~Is it also acceptable to post the question, then explain exactly what you're struggling with? Do not make alternate accounts to medal yourself. Do not spam, or open questions in the wrong section, as it's considered spam. Make sure the questions you're posting are questions and not just comments. Unless you're posting a suggestion in OS feedback. Respect mods and do not be inappropriate with your behavior/words. Have to be 13 or older to join. ~what do you do if you find younger users? TSO and I were actually both on a question where the person said they were in 5th grade but refused to give their actual age. Don't share account information. Don't try to change any content without consent from the company. No cheating. Do not post test/exam questions as that counts as cheating. ~So once I was helping a user and as I was trying to explain how to find the answer, they said "hurry up, this is a timed test. Just give me an answer" I replied back saying that first of all, they shouldn't be posting exam questions, and second direct answers are not allowed. They seemed very frustrated and were not reading my explanations which basically had the answer in them anyway, there wasn't much else for them to do to find the answer. I told them that and left the question. Did I handle that alright? I explained they were breaking the rules and then left them with a good explanation to help find the answer. Was there something else I should have done? 34. KyanTheDoodle OpenStudy Code of Conduct Summary Be nice to other people, and they'll be nice back - Thank users for their help, and offer to help them when they're in need. Don't just tag everyone consistently assuming they have the time. Don't give answers to people without a decent explanation - Direct answers lead to no learning. No learning leads to passing through the grade not knowing anything. Passing through the grade not knowing anything leads to failed tests in college because they expected that you paid attention in school, but really you didn't. Don't post questions/answers from tests, quizzes or exams - They're their to test the user's knowledge, and not anyone else. Don't spam the site - Don't make continuous messages in the chats, questions, or private messages, and keep your questions in the right sections. Don't be mean - Don't offend people, unsettle people, or just really don't make them feel uncomfortable. Don't medal spam. Be respectful to the moderators when they call you out on your shenanigans. OpenStudy Terms and Conditions Summary OpenStudy is OpenStudy so don't be stealing the scripts, designs, or logos. Be 13 or older. Don't stalk someone else. Don't make more than one user account (unless you're making an alternative because you reached 99 I guess) Don't post pictures of you murdering someone or anything of the sort really. Don't post stuff that isn't yours. Take credit for your own actions. Don't invade someone else's privacy. Don't cheat. 35. e.mccormick @horsegirl27 Direct Answers: Communications skills will follow, which can help. In short, there are tons of ways NOT to do a direct answer, like helping them eliminate answers, asking what they have done so far, etc. If someone is just giving you a direct answer then you can ask what it means. Also, one of the problems is in how people ask. They ask for the answer rather than asking for how to solve it. Explicit questions that explain where the trouble is are great. In fact, it would be better if people did that all the time! Report people under 13. It is a serious risk to OpenStudy and their only legal defense is that they expressly tell sub 13 NOT to sign up. If they ignore this rule, the legal defense goes away so we MUST suspend under age accounts. It is not an option. When people clearly state it is a test, remember to report. We need to delete these things when they are found. Sadly, it is hard to tell a homework question bank from a test bank. What makes this worse is the fact that many schools use the same question bank both for homework and tests. @KyanTheDoodle In general, they do not want users to make multiple accounts. It just becomes a problem. Yes, people do it. The only exception the original admins made was for Moderators so they can have an account that does not get pestered. That has been extended to ambassadors to have a non-ambi account. But past that, they really would prefer it if people would just stick to one account. 36. KyanTheDoodle Ah I see. Yes, that would make sense. 37. horsegirl27 I often ask users what work they have so far, then I explain how to get started. Usually I just need help starting, but I know some users need more help. If a user still asks for more, and it's multiple choice, I also help them see what can clearly be eliminated. Then, to try avoiding a direct answer, I just tell them what comes next and then I confirm their answer at the end. However, this isn't always an option to do, so I feel I will benefit from communication skills. I will ask for an explanation when I get direct answers, but I often end up posting a similar question because it never sunk in... but I guess there really is no way to enforce users to not give direct answers, so it's alright. I will definitely try to use explicit questions from now on, and try to spread it. I will ask users I'm helping to do the same, tell my friends here that it definitely helps, etc. I find it is helpful to know exactly what a user is struggling with so I can focus on that. It's frustrating when I ask a user what they don't understand and they say they know nothing, so I end up having to explain the whole topic for a long time before I get to the actual question. I find that lots of users won't even try to read what I said and will just wait till they get help finding the actual answer, then the time I spent is wasted and they don't even understand. But as I said before, you just can't control other users. And why are users under 13 such a risk to OpenStudy? I understand how they should be suspended, but it just seems unfair that they need help and will get none... though I suppose there are many other sites out there they can use. And about what you said to @KyanTheDoodle, would you suggest to ambi's to get another account? It really only seems to make sense for mods, and sort of for ambi's, but what do you think? And sorry for having more and more questions, I just keep thinking of more as you reply and as I look around the site and think about it. I'd rather get them answered now then come across a problem and not know what to do :) 38. horsegirl27 Oh, and say I see a new user accidentally posting in the wrong section. I would kindly explain to them that it is spam and they should close their question and repost in the correct section, right? And then check with them to see if they have questions is what I would think to do next. But say I saw an older user who knows the rules and is spamming. I would report them if it's purposeful, but what should I do if they don't mean it but know the rule? Explain nicely? That's what I would think to do, but just checking.... Say that next, the user becomes defensive claiming it was an accident and they didn't mean it, but in a rude way. Report them or politely and cheerfully repeat that it is breaking the rules? Or both? Or maybe just tag a mod to come over? I could probably figure that out on my own, but I just want to know what you say I should do. Because I want to handle it the way you think it should be handled. 39. horsegirl27 And is it okay or rude to correct someone's spelling/grammar/slang? I don't, but sometimes it can be confusing what someone is saying, as they are misspelling and abbreviating words so much. 40. e.mccormick @horsegirl27 If OpenStudy ignores COPPA, it is up to$16,000 in fines per violation. Just asking a person under 13 for an email address is a \$16,000 fine. Multiple offenses are not covered under this and companies have paid millions. http://www.insideprivacy.com/childrens-privacy/ftc-imposes-1-million-fine-against-musicians-fan-websites-for-coppa-violations/ http://www.dailyfinance.com/2011/05/13/disney-owned-company-fined-3-million-for-childrens-privacy-vio/ Now, OpenStudy is not violating COPPA because they do two things: 1) have a stated 13+ only policy. 2) Suspend accounts of people under 13. If they fail in either of those, the fines are simply horrific. As for alts, some do so some do not. It is up to the individual. And as for the questions, that is what this training is all about. Getting you more clear on the rules, how they apply, etc. is part of getting you to absorb the OpenStudy culture. Then it is easier for you to pass on that culture to others, invite people into the site with some foreknowledge of the intent, etc. Well, you may not want to tall it spam. Just explain how to find and post in the proper section so that it has the best chance of reaching the right people. Also, you can let people know about how to post a link in chats with a short description... And if you still don't get help, try linking things in chat. For example: Can anyone help in history? http://openstudy.com/study#/updates/55blablabla If they get defensive, just down play it. "Hey, just letting yo know. If it was a mistake, fine, just close this and then you can get it in the right place. Correcting people can make you seem pedantic or supercilious. If they go overboard, just ask what they meant and be polite about it.

41. horsegirl27

okay

42. horsegirl27

And I think all my questions have been answered now :)

43. KyanTheDoodle

Oh. I have a question. Since questions from tests, or quizzes aren't allowed to be posted, does that mean portfolios aren't allowed to be posted either? I just want to know because I see so many people that want help on their portfolios, and I don't want to accuse them of breaking the rules if I'm not sure myself.

44. e.mccormick

The only stupid question is the one you do not ask. There are imprudent questions, like asking people really personal things, but they are not stupid. Kyan, portfolios are a bit of a gray area. Posting the entire portfolio is not sampling for educational use so it IS a copyright issue. But, taking parts out that you have trouble with or asking about suggestions or explanations of terms or other questions relating to their goal is NOT a violation unless the school itself has unusually strict rules about them. The reason why portfolios are different is because they are more like a semester long homework assignment, not a test. So they do evaluate the learning but not as some timed event. As always, the more it is about terminology, processes, and general tutoring, the better. So "do my portfolio" is very different from "I don't understand this part of my portfolio. Can you explain it?"

45. iGreen

I was wondering if Qualified Helpers are allowed to give direct answers on QH questions.

46. e.mccormick

The argument there is "what is a direct answer?" It is one of the somewhat vague things... especially since it talks about "just a direct answer" in the CoC.

47. jagr2713

@e.mccormick in the TaC it says "Posting questions from tests, exams or other third party content may be an infringement of copyrights of the owner of the posted content. In most cases, asking for help on an exam or test, or helping someone during their test or exam, will be considered cheating by the institution or by OpenStudy.' But some users see that and think asking quiz questions are ok but we consider that as one of the options. What do we do when they argue back saying its not.

48. jagr2713
49. horsegirl27

I actually do have another question. How does your SmartScore go down? Mine was just recently at 72, and it's back to 71. But I haven't gotten any warnings or anything...

50. KyanTheDoodle

@jagr2713 Perhaps we can just tell them that quizzes count as third party content.

51. jagr2713

I said that but she kept on going

52. EclipsedStar

Report. :P

53. jagr2713

Bu abhi fixed the sit http://openstudy.com/study#/updates/557aff7de4b0636b8cc313b6

54. jagr2713

@horsegirl27 when a user takes his/her medal back or unfans you or even when a mod deletes a question that you got a medal in that helped you go to the next SS will put it right back to the previous SS.

55. EclipsedStar

As Kyan mentioned: "Posting questions from tests, exams or other $$third~party~content$$ may be an infringement of copyrights of the owner of the posted content." http://pages.citebite.com/a4o3b6r4a2tjy

56. EclipsedStar

$$\color{blue}{\text{Originally Posted by}}$$ @horsegirl27 I actually do have another question. How does your SmartScore go down? Mine was just recently at 72, and it's back to 71. But I haven't gotten any warnings or anything... $$\color{blue}{\text{End of Quote}}$$ Oh, and warnings don't bring down your ss, it only slows the Engagement subscore. :)

57. horsegirl27

ok

58. e.mccormick

59. jagr2713

Thanks

60. horsegirl27

One more question (I think) If a user has more than one question they want help with, should you tell them to make a separate post for each?

61. anonymous

Wow guys, congratulations. Good luck on your training.

62. horsegirl27

Thanks @GeniousCreation!!

63. anonymous

Good luck anyways. XD Oh, and to answer your other questions; I think you should tell them to post a separate question because they would not be correctly awarding users for answering a question. However, it is best to direct message a Mod or experienced ambi. @horsegirl27

64. horsegirl27

thanks

65. anonymous

Np. :P When I'm able to sneak something with my age on it, and I become a higher SS, I'll apply to become an ambi.

66. horsegirl27

Hope you become one :)

67. anonymous

Thanks. I'll have to sneak something that has my DOB on it.

68. horsegirl27

Hahaha XD

69. anonymous

:P

70. e.mccormick

Seperate questions help the SS system work as intended. So while not expressly stated, it is basically covered under gaming the system because multiple questions inside one question can cause a question's value to be artificially inflated with more participation, more tags, etc.

71. e.mccormick

Argh... I also mist tagging @jordan123321 for this.

72. iGreen

@e.mccormick Well, a more specific question would be if it's allowed to give the answer with an explanation on a QH question.

73. e.mccormick

I do not know what policies they have gone over with Qualified Helpers. What I do know is that the CoC implies that a longer, more detailed example is different from just an answer. This makes for a gray area. Don’t post $$\textbf{only}$$ answers - guide the asker to a solution. Don't provide someone with $$\textbf{just}$$ the answer - explain the process, and help guide them through understanding the problem. How do only and just apply here? Where is the line between a detailed answer, an explanation, and giving it away? These are not easy to answer. The more you get the asker to participate, the clearer it is not just an answer. Many tutoring programs teach people to let the learner try, then correct quickly when they are wrong. Other ones teach that this is bad because it gives away the answer and you need to just point out the mistake(s) they made. This comes back to an argument is education and psychology circles about what helps most: have the person struggle through or dropping levels of frustration. People learn a lot by fixing their mistakes. However, they also stop learning when stressed and frustrated.

74. iGreen

@e.mccormick I brought up those same two sentences from the CoC in my post a few months ago.

75. iGreen

Apparently, everybody agreed with @amistre64 on his explanation..I'll put it up for you in case you didn't see it.

76. iGreen

"any explanation which does not involve the askers participation, but does all the work/thinking for them ... is nothing more than a direct answer. if doesnt matter if your explanation is 3 pages long and the most indepth textual treatise on the planet; without the askers participation all they do is say ok, take the final results, and move on to ask the same exact question all over again."

77. e.mccormick

And many disagree. Look at how satellite73 answers many questions and the admins do nothing to address it. There are also several arguments on Yammer about this by admins and mods of the past. While I am in favor of tutoring type answers, I must admit that this is one of the things they left a tad too vague in the assorted rules.

78. e.mccormick

See, the big question mark comes with "explain the process, and help guide them through understanding the problem." What exactly does guiding someone through the problem allow? A step by step tutorial on their problem is guiding, if taken in the broadest sense. Telling them what to do and getting their answer or each step is about the narrowest sense.

79. iGreen

"And many disagree. Look at how satellite73 answers many questions and the admins do nothing to address it." Ikr? I told him that..and amistre says he's very uncomfortable with his answers.

80. iGreen

Has Preetha given any opinion on this at all? She $$\it is$$ the CEO..

81. e.mccormick

She has stated that the goal should always be to nudge people in the proper direction.

82. e.mccormick

Not just the askers, but also the abusers.

83. e.mccormick

@Holly00d1248 @jordan123321 Never saw you reply to this part.