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anonymous

  • one year ago

A hairdresser owner gives a survey to all of her customers asking them to rate the quality of the service they received. She then keeps track of how many customers return to the salon during the next six months. Last year, the results showed that of the customers who reported high quality service, 95% returned. What conclusion can be drawn from this study?

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  1. anonymous
    • one year ago
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    1. High quality services cause customers to return. 2. Customers who will return report a high quality of service. 3. Only some customers rate their service as high quality return. 4. Most customers rate their service as high quality return.

  2. anonymous
    • one year ago
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    @jim_thompson5910 @Hero @zepdrix @phi @wio @pooja195 @Zarkon @sleepyjess @KyanTheDoodle @xapproachesinfinity

  3. jim_thompson5910
    • one year ago
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    what are your thoughts on this?

  4. anonymous
    • one year ago
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    well, i don't think it's a (since this is not a cause-and-effect study)

  5. anonymous
    • one year ago
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    1*

  6. jim_thompson5910
    • one year ago
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    Hmm good point, but 95% of those who gave good marks came back so maybe it's not a guarantee, but it's pretty likely that if someone gives a good review, they will be coming back

  7. anonymous
    • one year ago
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    This is part of a practice test, and another person who's taken it before and put 1 said they got it wrong

  8. jim_thompson5910
    • one year ago
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    "2. Customers who will return report a high quality of service." is slightly misleading. Those who come back may or may not report high quality. It will depend on the second experience they have. So just because they come back doesn't mean the second visit will have good marks

  9. anonymous
    • one year ago
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    yeah. and 2 makes it sound like they reported the high quality of service BECAUSE they came back

  10. jim_thompson5910
    • one year ago
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    the only thing left that fits is "4. Most customers rate their service as high quality return." so if they put high quality, then they are most likely to return

  11. anonymous
    • one year ago
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    Thank you!

  12. anonymous
    • one year ago
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    Just the wording on these is terrible...

  13. jim_thompson5910
    • one year ago
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    agreed

  14. anonymous
    • one year ago
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    Do you have time for one more?

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